Laundromat Technology Advances You Should Know About
If you view the laundromat industry as a quarter-counting endeavor, you’re coming at it wrong. This previously analog business has developed in an extremely digital way, changing how laundromat owners and facility managers operate.
Let’s take a look at several key laundry technology advances that are changing how this industry operates.
#1 Mobile Payment.
Quarters and cash were once the backbone of laundromats—but not anymore. Today, many laundromats are going cashless with mobile payment options. Tools like Huebsch Command™ and features like Scan-Pay-Wash simplify operations, eliminate coin handling, and provide convenience for customers while enabling loyalty programs and promotions.
#2 Remote Management.
Not long ago, customers’ laundromat issues meant waiting for an attendant or a trip to the store. Today, cloud-based laundromat management software gives owners 24/7 access to their operations from any device—sending machine alerts, enabling remote starts, issuing refunds or credits, updating prices, locking down equipment, and more. These tools help owners resolve issues quickly, reduce unnecessary service calls, save time, and deliver a seamless customer experience.
#3 Access to Data.
Running a laundromat used to demand constant attention, especially to understand peak hours and overall performance. Today, cloud-based laundromat management software puts real-time data and dashboards at owners’ fingertips. Metrics like turns per day, revenue per machine, cycle mix, store traffic, and promo performance help owners spot bottlenecks, optimize pricing, schedule maintenance, and make fast, smart decisions—keeping operations efficient and customers satisfied.
#4 CRM.
Customer Relationship Management (CRM) system like Huebsch Command helps laundromat owners turn customer data into actionable insights. By tracking visits, spending, and service preferences, owners can design targeted marketing campaigns, build loyalty programs, and measure success—making data-driven growth easy.
#5 Cycle Modifiers.
Modern laundromat technology gives customers more control over their washes with options like extra rinse, sanitize, and pre-wash. Smart controls also support variable pricing and multiple languages, allowing owners to generate additional revenue, recoup costs, and enhance the customer experience.
#6 Lint Capture Technology.
ProCapture™ by Huebsch tackles one of the laundry industry’s oldest challenges: dryer lint. This advanced system captures up to 98%* of dryer-generated lint, simplifying maintenance and keeping your store running smoothly. By reducing manual lint cleaning and equipment issues, it’s a smart investment in your laundromat’s long-term performance.
Key benefits at a glance:
- Minimizes manual lint cleaning
- Streamlines maintenance tasks
- Supports a clean and safe work environment
- Keeps dryers operating efficiently to reduce downtime
The laundromat industry has evolved far beyond its coin-operated roots. With innovations in mobile payments, laundromat management software, CRM systems, customizable cycles, and advanced lint capture technology, ownership is much more efficient.
Frequently Asked Questions about Laundromat Technology
- What laundromat technologies increase revenue fastest?
Cashless payments, premium cycle modifiers, and CRM-driven promotions typically move the needle first, especially when paired with dynamic pricing and loyalty. - How does remote laundromat management reduce costs?
CRM dashboards and technology like Huebsch Command can both help surface issues in real time, enabling remote refunds, price updates and diagnostics—cutting unnecessary truck rolls and downtime. - Is going cashless secure at a laundromat?
Yes! Huebsch’s Scan-Pay-Wash, and other systems that include encrypted transactions, role- based access and audit logs can help keep transactions secure. - What data should I monitor weekly at my store?
Turns per day, revenue per machine, average ticket, cycle mix, promo performance and error alerts are all key metrics to track.
*Results derived from internal lab testing environment produced up to 98% lint capture efficiency with bath towel loads dried at 185 degrees Fahrenheit. No independent lab testing was conducted. These results represent findings from controlled laboratory conditions and may not accurately simulate real-world usage of the product, as effectiveness can vary widely depending on factors such as method of use, load type, environment, individual user characteristics and other circumstances.
