Three Lessons from a Wash-Dry-Fold Business Operator

John Abbott's laundromat in Pelham, Alabama, is only six months old, but he's already eyeing store number two. Built with Huebsch® commercial laundromat equipment, Johnny Rabbit's has a wash-dry-fold service he never planned, and a laundromat business strategy that surprised even our host. 

Before opening, John visited 25 laundromats and made notes on what he'd keep and what he'd leave behind. The result is a store with a personality all its own, right down to the garbage cans. 

In Part 2 of the Laundry Nerd podcast series, Randy Radtke asks John the questions you'd probably ask, too. If you're running a laundromat or thinking about opening one, you'll want to hear how he's approaching it. Here's a peek at three of his answers. 

How Did Wash-Dry-Fold Business Find Him?

It wasn't on the original plan. John will tell you who talked him into it. 

What Makes a Team Stick Around?

John has a surprising answer, and he's got the long game to back it up. You might see your own crew a little differently afterward. 

When Does a First-timer Become a Regular?

Hint: it may start before they reach the door, and there's a laundry cart involved. Once they're inside, there's a fast-food comparison, a classic movie reference and a few surprises on display. 

"There's nothing greater than to see someone come in having a bad day, and they leave having a great day."
John Abbott, Johnny Rabbit's Laundromat Operator 

That's what it looks like when real people deliver real service. We love hearing how operators like John are building their laundromat business. He's honest about what's working and what he's still testing, and that's what makes this one worth your time. 

Listen Now

Press play on the latest Laundry Nerd podcast episode: "Johnny Rabbit's Laundromat Chat, Part 2 – The crazy Wash-dry-fold strategy." You can find it on Podbean,  Spotify or Apple Podcasts. New to the series? Catch Part 1 now and stay tuned for the closing Part 3.