Three Checks, One Promise: The Quality Story Behind Huebsch® Commercial Laundry Machines
Every operator has a story about a machine that broke down sooner than it should have, and a manufacturer that took its time explaining why. "We test everything" is easy to say in a sales pitch. But what's harder to find is a straight answer for what happens to laundromat equipment between the factory floor and your store.
On the latest episode of the Laundry Nerd podcast, "100% Tested: Inside Alliance Laundry's Quality Playbook," host Randy Radtke speaks with John Parks, Director of After-Sales Technical Service, and Andy Lubahn, National Field Service Manager, about the real numbers:
- How many units get tested
- What ISO 9001 certification checks beyond the assembly line
- How fast a reported problem is fixed with laundry machine service
Their answers show what Alliance does before a Huebsch commercial laundry machine ships and after it's up and running.
What "100% Tested" Means for Commercial Laundry Machines
According to John and Andy, every Huebsch unit that leaves Alliance's Ripon, Wisconsin, factory gets tested before it's boxed, with no reliance on sample testing. That's on top of an ISO 9001 certification that they say covers a lot more than most people picture.
A Direct Line When Something Goes Wrong
Alliance's After-Sales Quality Alert System gives any distributor, technician or operator a straightforward way to flag a concern directly through the MyAlliance dealer-facing secure platform.
John and Andy explain how it works on both sides, including an important story about how one reported issue changed how a part gets built, proving that the system works both ways. In his experience, John says, "I'm not aware of another manufacturer having anything like this."
Listen Now
Listen to Laundry Nerd Episode 63, "100% Tested: Inside Alliance Laundry's Quality Playbook," on Podbean, or find the Laundry Nerd podcast on Spotify and Apple Podcasts.
