Huebsch® commercial laundry equipment manufacturer, provider of unrivaled customer service through the industry’s leading distributor network, has named Aaron and Andrea Milam the latest recipients of its Store Owner of the Quarter award. The Milams own The Laundry Room, located in Pasadena, California.
“The Milams demonstrate exceptional dedication to providing customers with the best laundry experience possible,” said Kathryn Rowen, Huebsch North American sales manager. “Their ongoing commitment to customer service, as well as their innovative ideas and passion for continuously enhancing the aesthetics and technology in their store, have made them a great partner. We look forward to growing this partnership in the future and watching their business continue to succeed.”
Aaron and Andrea Milam first realized the potential investment opportunity a laundromat business could provide when they installed coin-operated laundry machines in their rental properties. After seeing the revenue stream it provided, in addition to increasing renter satisfaction, they decided to start looking into opening a laundromat. After years of searching for the right property, the couple purchased an existing laundromat that was close to home, but in need of some remodeling.
After the Milams remodeled the laundromat and it had been in business for one year, they decided to replace their outdated equipment. They spoke with many different distributors but chose to work with Southern California-based ACE Commercial Laundry Equipment because of Sales Manager Andy Wray and Senior Sales Representative Rudy Munoz. The Milams worked closely with Wray and Munoz to select the best mix of Huebsch equipment for the store. Wray and Munoz were very personable and hands-on. They always made themselves available, not only during the equipment replacement, but they continue to support the Milams with any of their business needs. Additionally, the Milams used Huebsch Financial to help finance the new equipment.
“It was important for us to find the right partners for our laundromat business,” Aaron Milam said. “Our goal was to differentiate our store from others, and ACE was able to deliver the most efficient equipment and the best aesthetics while working within our replacement budget. ACE’s professionalism and knowledge of the industry was unparalleled, and they are truly invested in helping our laundromat grow and succeed.”
The couple also offers a “fluff and fold” wash-dry-fold service for local residents and businesses that has texting capabilities to notify customers when their orders are complete.
The Milams are dedicated to providing customers with efficient and innovative services, a comfortable environment and state-of-the-art equipment to create an enjoyable experience at The Laundry Room. Their commitment to always looking for ways to enhance their store, and ultimately their customers’ experiences, has earned them the title of Store Owner of the Quarter.
Introduced in 2014, Store Owner of the Quarter recognizes Huebsch store owners who have excelled in entrepreneurism, technology adoption, innovation and superior customer and community service.
For more information on Huebsch and its distributors – a network that earned the highest Overall Distributor Quality Score in a 2014 Leede Research Customer Value Analysis – visit our Contact page or call 1-800-553-5120.