American Coin-Op’s August cover story, “Attendant Training,” features Gary Dixon, Huebsch national sales manager. In the article, Dixon discusses the hiring and training processes needed to find and retain the most qualified laundromat employees. He also advises store owners on best practices to manage employees and set expectations to ensure superior customer service. With the right training and knowledge, employees can help laundromats increase efficiency and revenue, while providing a comfortable environment for every customer.
“After the attendant understands the basics, the trainer can then move into more specific knowledge about the equipment, including how to increase the laundry’s efficiency and revenue by properly using advanced control systems installed on the machines,” says Dixon. “All staff should be well-versed in what the newest control systems offer, including multi-level and time-of-day pricing options and programmable water levels.”
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