CLA panel discusses industry trends driving into 2026 and beyond

From technology to artificial intelligence to customer experience, there is no shortage of factors playing into the recipe for success in the laundromat industry. And that recipe may even vary from market to market.

So, with all that in mind, what are the major trends we can expect to see playing out in the year ahead? A Coin Laundry Association (CLA) panel, which included Alliance Laundry Systems Senior Manager of Content and Creative Services, Randy F. Radtke, recently tackled that question and its many facets in a recent webinar. Among the other panelists, were Brian Wallace, CLA president and CEO; Rob Maes, owner of four Houston-area laundries; and Dennis Diaz, president of Spynr, a laundry digital marketing company.

All agreed that the business landscape is overall healthy and that the customer experience continues to be elevated, while AI is a moving target on just how much store owners will leverage it day to day.

To read a full article on the webinar, visit the latest issue of American Coin Op here.