FAQ
Huebsch Laundry Equipment
Huebsch machines look as good as they perform. With a bright, clean feel, our equipment transforms laundromats into desirable spaces with impressive aesthetics.
Advanced technology, controls and durability make Huebsch machines easier to use, more profitable and less costly over time than our competitors.
Huebsch works together with our customers to find personalized solutions to fit their needs. This includes helping customers with unique financing packages, store layouts, trustworthy contractors, local ordinances, machine recommendations, service expertise and more.
When you work with Huebsch, you gain a partner dedicated to your operation’s success—whether on-premises laundry, laundromats or light commercial laundry. Our specialists help you meet your goals and keep your machines running.
You can purchase Huebsch machines throughout the United States and Canada. Local distributors in your region can help with installation, parts and maintenance down the road. These trusted partners have local knowledge that proves indispensable for laundromat owners, on-premises laundry facilities, commercial laundries and more.
You should read through maintenance and safety recommendations for your specific machines before installing and operating them. If you’re a laundromat owner, it’s wise to share maintenance information with any staff members.
Using best practices can keep machines running at their best—providing optimal results and preventing costly repairs. Plus, our recommendations make sure that you and your customers feel empowered and educated to use your machines safely.
We help many of our customers in these areas. Our Huebsch specialists are happy to answer questions, provide assistance or service your equipment as needed.
- Leave the loading door open during extended periods of non-use to allow the wash drum to dry out and avoid a musty smell.
- Check the filter screens in the fill hoses for debris or damage annually. Clean or replace them if necessary.
- Check all hoses on a monthly basis for any visible signs of deterioration such as cracks, blisters or material wear. Replace immediately any hoses showing these signs.
- Thoroughly clean the dryer every year. Have an authorized service representative perform this maintenance.
- Clean the lint filter before drying each load. The lint filter may be washed if needed. Annually remove lint filter and screw to vacuum the duct under it.
- Inspect the exhaust duct for lint build-up after one year of service. Clean if necessary. Inspect every one to two years as required thereafter.
- Inspect the outside weather hood frequently to make sure dampers move freely, dampers are not pushed in and that nothing has been set against them.
- Read all instructions before using the washer.
- Install the washer according to the INSTALLATION INSTRUCTIONS. Refer to the EARTHING (GROUNDING) INSTRUCTIONS in the INSTALLATION manual for the proper earthing (grounding) of the washer.All connections for water, drain, electrical power and earthing (grounding) must comply with local codes and be made by licensed personnel when required. Do not do it yourself unless you know how!
- Do not install or store the washer where it will be exposed to water and/or weather.
- Do not add the following substances or textiles containing traces of the following substances to the wash water: gasoline, kerosene, waxes, cooking oils, vegetable oils, machine oils, dry-cleaning solvents, flammable chemicals, thinners or other flammable or explosive substances. These substances give off vapors that could ignite, explode or cause the fabric to catch on fire by itself.
- Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. THE GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN OPEN FLAME DURING THIS TIME.
- To reduce the risk of an electric shock or fire, DO NOT use an extension cord or an adapter to connect the washer to the electrical power source.
- Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. This is a safety rule for all appliances.
- Do not reach into the washer if the washtub or agitator, if applicable, is moving.
- Never operate the washer with any guards, panels and/or parts removed or broken. DO NOT tamper with the controls or bypass any safety devices.
- DO NOT operate individual units if they have been separated from a stack unit.
- Use your washer only for its intended purpose, washing clothes. Always follow the fabric care instructions supplied by the garment manufacturer.
- Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. To reduce the risk of poisoning or chemical burns, keep them out of the reach of children at all times (preferably in a locked cabinet). Heed all warnings or precautions.
- Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product.
- Frontload Washer: Loading door MUST BE CLOSED any time the washer is to fill, tumble or spin. DO NOT bypass the loading door switch by permitting the washer to operate with the loading door open.
- Be sure water connections have a shut-off valve and that fill hose connections are tight. CLOSE the shut-off valves at the end of each wash day.
- Keep your washer in good condition. Bumping or dropping the washer can damage safety features. If this occurs, have your washer checked by a qualified service person.
- Do not repair or replace any part of the washer, or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. ALWAYS disconnect the washer from electrical supply before attempting any service.
- Disconnect the power cord by grasping the plug, not the cord. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
- Before the washer is removed from service or discarded, remove the lid to the washing compartment.
- Failure to install, maintain, and/or operate this washer according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage.
- Read all instructions before using the dryer.
- Install this dryer according to the INSTALLATION INSTRUCTIONS. Refer to the EARTHING (GROUNDING) INSTRUCTIONS in the INSTALLATION manual for the proper earthing (grounding) of the dryer. All connections for electrical power, earthing (grounding) and gas supply must comply with local codes and be made by licensed personnel when required. Do not do it yourself unless you know how!
- Do not install or store the dryer where it will be exposed to water and/or weather.
- Do not dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline or machine oils, vegetable or cooking oils, cleaning waxes or chemicals, dry-cleaning solvents, thinner or other flammable or explosive substances as they give off vapors that could ignite, explode or cause fabric to catch on fire by itself.
- Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes and wax removers, should be washed in hot water with an extra amount of detergent before being dried in the tumble dryer.
- To reduce the risk of fire, DO NOT DRY plastics or articles containing foam or latex rubber or similarly textured rubberlike materials, such as shower caps, water proof textiles, rubber-backed articles, and clothes or pillows filled with foam rubber pads.
- Do not tumble fiberglass curtains and draperies unless the label says it can be done. If they are dried, wipe out the cylinder with a damp cloth to remove particles of fiberglass.
- Do not allow children to play on or in the dryer. Close supervision of children is necessary when the dryer is used near children. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. This is a safety rule for all appliances.
- Do not reach into the dryer if the cylinder is revolving.
- Use the dryer only for its intended purpose, drying clothes. ALWAYS follow the fabric care instructions supplied by the garment manufacturer and only use the dryer drum to dry textiles that have been washed in water.
- Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. Heed all warnings or precautions. To reduce the risk of poisoning or chemical burns, keep them out of reach of children at all times (preferably in a locked cabinet).
- Remove laundry immediately after the dryer stops.
- DO NOT operate the dryer if it is smoking, grinding or has missing or broken parts or removed guards and/or panels. DO NOT tamper with the controls or bypass any safety devices.
- DO NOT operate individual units if they have been separated from a stack unit.
- Dryer will not operate with the loading door open. DO NOT bypass the door safety switch by permitting the dryer to operate with the door open. The dryer will stop tumbling when the door is opened. Do not use the dryer if it does not stop tumbling when the door is opened or starts tumbling without pressing the START mechanism. Remove the dryer from use and call the service person.
- ALWAYS clean the lint filter after every load. A layer of lint in the filter reduces drying efficiency and prolongs drying time. Keep area around the exhaust opening and adjacent surrounding area free from the accumulation of lint, dust and dirt. The interior of the dryer and the exhaust duct should be cleaned periodically by qualified service personnel.
- Do not repair or replace any part of the dryer, or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. ALWAYS disconnect the electrical power to the dryer before attempting service. Disconnect the power cord by grasping the plug, not the cord.
- If supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
- Before the dryer is removed from service or discarded, remove the door to the drying compartment.
- Failure to install, maintain, and/or operate this machine according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage.
We offer many parts to meet your machine’s needs. See below for a sample of parts offered by Huebsch for washers and dryers.
Huebsch washer parts include:
- Washer belt
- Washer drain hose
- Washer pump
Huebsch dryer parts include:
- Dryer belt
- Dryer coil
- Dryer relay
- Dryer roller
Looking for another part? Contact us to tell us what you need.
Huebsch parts typically arrive within 24 hours. U.S.-manufactured parts speed up the process, making sure a certified service distributor can get to you quickly.
Our recipe for success involves several factors:
- Our factory-trained techs provide quick service.
- U.S.-based manufacturing allows for quick shipping.
- Genuine Huebsch parts last longer than competitors.
We have dedicated service teams for Huebsch laundromat equipment. Register your laundromat online using this form for access to a phone number for personalized support for any machine needs.
You can find specs in our product brochures that are available online. Each of the brochures correspond with model numbers on your machines.
While our service technicians provide premium service, we do provide instructions and manuals online that correspond with specific model numbers. This technical literature provides you with the information you need to care for your equipment.
Laundromats are more stable and predictable than other investments. The business success rate is 95% for laundromats—surpassing retail stores at 47% and restaurants at 20%.* When you decide to invest in a laundromat, you’re making a smart business decision.
Whether it’s an added source of income, retirement investment or full-time business venture, you can get the support you need from Huebsch experts, including for financing, location, management and more.
*Sources: https://www.fsrmagazine.com/expert-takes/restaurant-profitability-and-failure-rates-what-you-need-know and https://smallbusiness.chron.com/businesses-high-failure-rates-61640.html
Yes. Our team is dedicated to your all-around success, and that includes sharing the best laundromat design ideas for your consideration. From concept to completion, we’ll help you implement the most effective store layout. The process includes:
- Preliminary drawing: Get your ideas down on paper with a sketch.
- Utility schedule: Learn requirements for electrical, drain, gas, exhaust, water and more.
- Construction drawing: Assist architects, engineers and designers with details.
- 3D view: Get a sense of your store’s height, width and depth.
- Laundry showcase: See a full virtual representation of your store.
We offer competitive, low rates with impressive promotions. Our loans are laundry-specific and tailored for your success. You’ll get a dedicated Huebsch Financial Manager to make a customized financial plan for your laundromat investment.
A: Save valuable time and money with smart laundry solutions. Stop making frequent trips to your laundromat for machine maintenance, customer complaints or business needs. Instead, handle your laundromat needs with ease from anywhere with an internet connection. That means quicker service for customers, less unexpected breakdowns and more time in your schedule.
A: Huebsch Command is our remote management technology that allows you to access reporting, monitoring, support and more from your device using an internet connection. Our Galaxy Control is the intuitive user interface offered on our machines directly, which offers features including cycle modifiers and time-of-day pricing to increase revenue.
A: You’ll access these insights and functions:
- Advanced store performance data
- Remote machine starts and system monitoring
- Cloud-based machine programming
- Automatic system updates
- Ability to set pricing
- Service alerts via email or text*
- 24/7 Support*
- Lifetime hardware warranty*
*With active Huebsch Care agreement in certain tiers.
The minimum term is 36 months. The maximum term ranges based on your loan amount:
- Loans < $50k = 36 – 60 months
- Loans > $50k = 61 – 84 months
- Loans > $100k = 85 – 96 months
- Loans > $500k = 97 – 108 months
- Loans > $700k = 109 – 120 months
These terms are for replacement equipment and new store equipment. Alliance Laundry Systems reserves the right to withdraw the program earlier for certain terms.
No. When you partner with Huebsch, there are no security deposits or prepayment penalties.
You can finance up to $2 million, whether opening a new store or replacing machines.
Yes. Through our PREQUAL Program, customers can receive immediate feedback based on an estimated financed amount by submitting only a completed credit application and personal financial statement.
Credit decisions are usually made within 24 hours of receiving a complete application package.
Complete our one-page credit application and visit your local distributor to identify your equipment needs. Your distributor will help prepare a complete finance package based on the amount of your loan request.
Alliance will finance up to 70% of the total project cost, meaning you only need a 30% cash investment. The total project cost consists of all costs associated with building the laundromat, including equipment, leasehold improvements, construction, impact fees and all other costs.
No, our loans can be prepaid in full or part at any time without penalties.
While Alliance does not charge an application fee, there is a one-time administration fee due after loan closing. The fee is .50% of the financed amount with a minimum of $500 and is capitalized into the loan balance at the time of funding. Seasonal promotions, refinancing and acquisitions may deviate from the standard.
Yes, please download the PDFs below and mail to Financial Services Department, P.O. Box 990, Ripon, WI 54971 or fax to 1-920-748-4477.
You’re in luck! Yes, our Huebsch vended cabinet hardmount washer extractors are covered with a 10-year extended warranty. Find out more about our warranty coverage.
Our energy-efficient machines are proven to reduce utility bills with less energy, water and gas consumption than competitors.
Compared to competitors, Huebsch machines save:
- 154,760 gallons of water per year
- 1,083,320 gallons of water over seven years
- $1,736.96 in yearly utility costs
Plus, our durable machines last longer without costly breakdowns and repairs affecting your on-premises operation.
We suggest chatting with our Huebsch specialists who can provide you with customized guidance for your unique situation. We have machines that are well-suited for a variety of industries. Our team is ready to help you explore options.
We’re happy to help! We suggest connecting with one of our Huebsch specialists to determine the best solutions for your needs. Since every small business is different, we provide a customized approach to help you get the best outcome.
Huebsch commercial dryers and Huebsch commercial washers provide you with long-term cost and time savings. Lessen your loads, reduce your utility bills and prevent costly repairs or breakdowns with Huebsch commercial machines that are built to last.
Our machines are built for convenience and efficiency. We provide convenience for business owners with our intuitive controls, extra-large capacity and no-hassle lint filters. We offer efficiency with our durable machines, cost-savings and expert support.
Owners and customers love the modern features of Huebsch commercial laundry machines. Our machines offer modern payment methods including credit cards, Venmo® or PayPal®. With our smart technology, laundromat owners can use their smartphones to monitor mobile payments, machine performance, error messages and more from anywhere with internet connection. Customers appreciate easy-to-use, touch screen controls for hassle-free service.
We offer a variety of solutions to fit your needs. The right machines for you will depend on your operation size, needs and budget—all of which a Huebsch specialist will discuss with you.
No matter if you’re replacing equipment or opening a new store, we’ll provide machine recommendations that fit your budget, space and demand for the best returns. If you’re new to the laundromat business, we can guide you through store design, layout, utility hookups, local code regulations and finding the right contractors.
Huebsch machines offer lower long-term ownership costs than competitors. With our commercial laundromat machines, you’ll save more and make more money than with other machines. A higher upfront cost means lower costs later—preventing you from unanticipated breakdowns and repairs that waste valuable time and money.
Answering the question directly, the high temp would be at 180 degrees Fahrenheit.
A few things that could cause slow drying:
- Reduction in make-up air or restrictions in exhaust air due to maintenance needs or physical changes to the facility that are unknowingly restricting air flow (this is the likely culprit)
- A high limit switch activating early
- Gas flow restrictions — valves, tubes, regulators, burners, fan impediments or restrictions
Many times, a thorough maintenance effort is all that is needed to get back up to speed.
This will only occur if short (6″) money boxes are installed which are not long enough to depress the coin vault switch located inside the vault area. An 8″ money box should be installed or a 2″ block screwed onto the existing box that will depress the switch. The switch must be depressed for five minutes before the control is secured.
Forty-five minutes to fill is not normal, it should take four to five minutes. Either the water pressure at the location is poor (under 20 psi), or more likely the filter screens are plugged with debris which could lead to the washibility issue of a dirty water supply. There are two sets of screens, one on the fill hoses and another set inside the water valve.
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How long does the vent run and how many 90 degree elbows are present? Also, what type of venting material is used? If the “slinky” type flexible venting is used, it can be causing back pressure even though the vent run appears clear. It should be rigid 4″ pipe or rigid flex venting.
The lint filter could be clogged with softener, causing poor airflow. Remove the filter and wash it in warm water using a soft brush to remove the built up softener.
What voltage is the unit plugged into? Take a multimeter and read L1 and L2 at the wall outlet. The voltage for this unit should read 240v. If it reads 208V, a different heating element is required.
The cycle time for electric dryers should be set at 60 minutes. On the time, the cam should have a 3 pin cam for 60 minutes.
All washers have a removable top panel for service. The wiring diagram is located in a plastic bag on the right-handed side of the unit. The top needs to be unlocked and tipped up to access the diagram.
The coin drop is dirty. Remove, take apart and remove all the lint. If the issue continues replace the drop.
If the air flow switch is opening as stated then there is a major restriction in the exhaust system, the fan is not operating, there is a plugged lint filter or there is a major air leak between the cylinder and lint compartment.
Some 409 cleaner and a Brillo pad will remove the excess softener build up.
The estimated hot water usage is 16 gallons per cycle per washer and the cycle time is 34 minutes. You will need to use this info to calculate heater size.
1) Water consumption is dependent on the programmed number of baths and the programmed water levels. The Huebsch HC27 washer you mention is at least 10 years old and probably has a mechanical timer. Water consumption for a regular cycle is approximately 62 gallons of water per cycle – 10 gallons of hot water and 52 gallons of cold water. The comparable 35-pound capacity washer uses 102 gallons of water per cycle.
Huebsch washers have gone through a lot of changes in the last 10 years. All models now use the new Galaxy Control which offers tremendous flexibility for the owner. This includes the ability to control water levels and to charge a higher vend depending on the number of baths requested. By default, a Huebsch Galaxy 600 – 30 lb capacity washer-extractor uses just 26 gallons of water. Now would be a good time to consider replacing those 10+ year old machines.
Current Huebsch washer-extractors ship with water usage of approximately 0.8 gallons per rated pound capacity using a three bath cycle.
Approximate electrical power usage per load = 0.13 kWH per load for the SC27 and 0.21 kWh per load for the SC35.
2) If you have not done so, get the current sewer and energy bills for the laundromat to verify actual consumption.
3) A drying tumbler model (JT0300) was referenced at the bottom. Dryer gas consumption is highly dependent on the washer G-Force, the amount of make-up air provided and the venting.
JT0300s are very efficient compared to other dryers built at that time. If you assure the drying tumblers have sufficient make-up air, have been maintained and cleaned of lint, and that the exhaust system is clean and correctly installed you will have completed the most important steps to obtain fast drying and lower energy cost.
The PDA has to run Microsoft Windows Mobile 2003 or greater in order to work with the Galaxy software. Your Huebsch distributor can provide you a list of tested PDA models.
This is a good estimate, but your results will vary:
Assumptions:
- 30 lb dry weight load of cotton towels, 100G washer-extractor, dried in 45 lb natural gas tumbler
- Electricity cost = $0.12/kWH, natural gas cost = $1.00/therm
Huebsch Dryer Energy cost for the 30 lb load:
- Total energy cost to dry = $0.52*
*$0.46 for natural gas and $0.06 for electricity
If you dry with an electric heated tumble dryer as the question states, it is much more expensive, typically two to three times the total energy cost of a natural gas heated drying tumbler. For this financial reason, almost no vended laundries use electric heat drying tumblers.
Since you have a B-Control machine, the machine has to be programmed manually and the machine has to be opened briefly to get into manual programming mode. Once you are in programming mode it is very easy to change the vend price.
The washer was designed to meet the Canadian Office on Energy Efficiency requirements and to do so it can not offer a warm rinse.
Yes, our UL Safety Certification for Clothes Washers requires testing and reviews to the standard UL2157, which includes a section on plumbing. This cites that the washer does comply with ASSE 1007.
The recommended temperature for the water heater is 130 degrees Fahrenheit.
For a 35lb tumbler—gas consumption per load is 34,853 Btus which is 0.383 cents per load (assumes average cost of natural gas at $1.10 per Therm). Energy to run the motors and control is approximately 0.025 cents per load (assumes 0.065 cents per kWh electricity).
Total cost per load—approximately 0.41 cents.
The answer to this question can get a little tricky, though. Variables come into play beyond our control. Wetness of the load, size of the load and time set on the control. (It takes 25 minutes to dry a common load in this tumbler).
There are many variables to water use. How the owner programs the machine and which cycles are selected by end users will change consumption. The best we can do is provide an estimate based on a commonly used cycle.
For the HCs, we can give data for current Galaxy 400/600 controlled models, factory default normal warm cycle, 80 percent load. This data is gallons per cycle (not per hour). A cycle takes approximately 26 minutes. Daily water use will depend on cycles (or ‘turns’) per day.
20 lb = 20 gal
30 lb = 28 gal
40 lb = 34 gal
60 lb = 45 gal
80 lb = 63 gal
For the stack, there is a testing procedure dictated by the U.S. Department of Energy, J1 testing, which uses a defined load and calculates the averages. Based on this testing, the washer part of the stack washer and dryer uses an average of 13.9 gallons per cycle which takes approximately 30 to 44 minutes depending on the cycle selected.
Motors are not interchangeable between phases. The machine you are purchasing will only work on three-phase power.
For a 35-lb tumbler the gas consumption per load is 34,853 BTUs which is $0.383 per load (assumes average cost of natural gas at $1.10 per therm). Energy to run the motors and control is approximately $0.025 per load (assumes $0.065 per kWh of electricity).
Therefore, the total cost per load is approximately $0.41 per load.
The answer to this question can get a little tricky since variables come into play beyond our control, such as wetness of the load, size of the load and time set on the control.
The MEA number used to be required by New York City. The building code has since been revised to state that MEA approvals were not required if the product was certified by a National Recognized Test Lab (NRTL).
All of our equipment is CSA approved which is the equivalent of UL (both are certified NRTLs).
Mining will need a heavy soil cycle, which is a 45 minute cycle. The light soil cycle time is about 30 minutes.
Temperature is completely input dependent on standard no heat models. Cold water input varies greatly by geography and time of year. Hot water heater temperature setting is also highly variable dependent on market and application.
Cold cycle = all cold water input
Warm cycle = half hot and half cold
Hot cycle = all hot water
The first bath will be significantly affected by the temperature of the load. Each subsequent bath will be affected a few degrees by the previous bath if a different temperature is selected or affected very little if the same temperature is used. Over the bath time, the water will also move a few degrees toward ambient room temperature.
Because you are doing heavy soiled loads you will need hot water. If you assume half hot and half cold, measure your input temperatures and take an average and that should get you in the ballpark. There is no way to give you a reliable number without specific temps, specific cycle, actual load size, ambient temp, etc.
The most we can say about the unit is that it’s probably designed as a 50-pound tumbler. Our best guess is that it was built in the 1960’s.
