[Ripon, Wis., October 3, 2019] Huebsch commercial laundry equipment, recently expanded its Huebsch Command vended laundry management platform. The new release enables laundromat owners to run their entire in-store business with one platform. It includes the addition of the Huebsch Point of Sale (POS) and Customer Relationship Management (CRM) systems, offering unprecedented capabilities within the laundry industry.
“Huebsch Command now offers even more exceptional tools to help laundry owners streamline operations,” said Huebsch North American Sales Manager Kathryn Q. Rowen. “With POS and CRM components, this system is a game changer and a true all-in-one solution for management.”
With the POS system, laundry owners get all the benefits of Huebsch Command with the addition of incorporating over-the-counter and wash-dry-fold (WDF) sales. A consolidated database for WDF and self-service analytics further streamlines store marketing and operations.
By adding the CRM marketing component to the already powerful Huebsch Command, owners are able to easily filter data and market to customers. No longer are owners just monitoring their business, the CRM gives them the power to segment data based on customer history, launch marketing campaigns based on those insights, and, as a result, improve profitability. Data can be filtered by:
Type of customer (self-service or WDF)
Time since last visit
Average spend for self-service, WDF or goods
Day of week
Having a consolidated view of store data and customer history in one spot, gives laundry owners all the tools to drive traffic, build sales in profitable areas of the business, increase loyalty, re-engage lost customers, and craft promotions targeted to specific customers. The possibilities are virtually limitless.
When this functionality is combined with the Huebsch app and Huebsch Rewards, owners have all the elements of the industry’s most complete, cutting edge laundry system.
Best of all, the system comes standard with Huebsch Care, meaning it is factory supported by the