Chance Stone, owner of Huebsch-equipped Tropical Laundry in Holly Hill, Florida, was one of several store owners featured in the January 2015 American Coin-Op cover story entitled “Building Customer Loyalty.” In the feature, Stone discusses the various methods he uses to retain and attract customers. These include a loyalty program, which he uses as a tool to host giveaways, and a strong online/social media presence.
“Despite facing stiff competition, Stone explains that his laundry business, which he’s been operating for four years now, continues to grow. So much so, that he’s been able to draw customers from as far as 12 miles outside of his community.”
Stone and his wife Janine were recently honored with Huebsch’s “Store Owner of the Quarter” award. View their story here.
To read the American Coin-Op article, click here.